FAQ

We specialize in professional-grade hand tools and accessories including various types of pliers (lineman’s, needle nose, tongue & groove), wrenches, hammers, clamps, cutting tools, and more. Our inventory is carefully selected to meet the needs of both professional contractors and serious DIY enthusiasts.

Our headquarters and warehouse are located at 4128 Lynn Avenue, Spurgeon, IN 47584, USA. We ship worldwide (excluding some Asian and remote areas).

Absolutely! While we cater to both professionals and DIYers, our tools are selected for their durability and performance in professional settings. Many of our products like the All Trades line of pliers and our adjustable wrenches are specifically designed for heavy-duty use.

Our product categories are organized by tool type (pliers, wrenches, hammers, etc.) to help you find what you need. If you’re unsure, feel free to email our customer service with details about your project, and we’ll recommend the appropriate tools.

Most of our tools come with manufacturer warranties. Specific warranty information is listed on each product page. If you need warranty service, contact us with your order details and we’ll assist with the process.

No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view order history.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to change or cancel an order. Once shipped, we cannot modify the order.

We offer two shipping methods:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
Free Shipping: On orders over $50 via EMS (15-25 business days after processing)

Our warehouse team processes all orders within 1-2 business days. You’ll receive tracking information as soon as your order ships.

Yes, we ship globally except to some Asian countries and remote areas. Shipping times vary by destination. International customers may be responsible for customs fees or import taxes.

You’ll receive a tracking number via email when your order ships. Click the tracking link or enter the number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates.

First, check the tracking information. If there’s no movement for several days or the estimated delivery date has passed, contact us at [email protected] with your order number, and we’ll investigate with the carrier.

You may return most items within 15 days of delivery for a refund or exchange. Items must be unused and in original packaging with all accessories. Contact us to initiate a return.

Email [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable. Return shipping costs may be your responsibility unless the return is due to our error.

Once we receive your return, we’ll process your refund within 5 business days. It may take additional time for your bank or credit card company to post the credit to your account.

Contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund at no additional cost to you.

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted connections.

Absolutely. We use industry-standard SSL encryption to protect your payment information. For added security, you can also choose to pay through PayPal.

Payment declines are usually due to insufficient funds, incorrect card information, or your bank’s security measures. Verify your information and try again, or contact your bank. You can also try PayPal as an alternative payment method.

Currently, we don’t offer in-house financing, but you can use PayPal Credit if approved through their service.

Yes! Contact us at [email protected] with your requirements, and we’ll provide pricing for bulk orders.

We’re always looking to expand our inventory. Send us your product suggestions, and if there’s enough demand, we’ll consider adding them to our selection.

Email us anytime at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).