At Hand Tools Sales Store, we stand behind the quality of our professional-grade tools and equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure you get exactly what you need for your projects.

Our Return Policy

You may return most new, unopened items within 15 days of delivery for a full refund. Items should be in their original packaging with all accessories and documentation included.

Important Note: For safety and hygiene reasons, we cannot accept returns on the following product categories:

  • Adhesives & Tape (opened products)
  • Personal protective equipment (if opened or used)

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]”.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
  3. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  4. Package Your Return: Securely pack the item(s) in the original packaging if possible. Include all accessories and documentation.
  5. Ship Your Return: Send the package to our warehouse at:
    Hand Tools Sales Store Returns
    4128 Lynn Avenue
    SPURGEON, US 47584
    We recommend using a trackable shipping service.

Exchange Process

To exchange an item for a different product or size:

  1. Follow the same process as returns to send back the original item.
  2. Place a new order for the item you wish to receive.
  3. Once we receive and process your return, we’ll issue a refund for the original item.

Refund Information

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we’ll process your refund:

  • Original Payment Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow 3-5 business days for the refund to appear in your account after processing.
  • Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – [Your Order Number] Dear Hand Tools Sales Store Team, I would like to request a return for my recent order (#[Your Order Number]). Below are the details: – Item Name: [Product Name] – Item SKU: [If available] – Quantity: [Number] – Reason for Return: [Brief explanation] Please provide return instructions and any necessary authorization. Best regards, [Your Full Name] [Your Contact Information] [Your Order Date]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Your Customer Service Phone Number]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM EST