At Hand Tools Sales Store, we’re committed to providing professional-grade tools with reliable service. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking included

Note: We ship worldwide except to certain remote areas and parts of Asia. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges

Our Return Policy

We stand behind our professional tools and offer a 15-day return window from the date of delivery for most new, unopened items in their original packaging with all accessories and documentation.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Adhesives & Tape (if opened)
  • Personal protective equipment (if opened or used)

Return Process

  1. Initiate Your Return
    Email our customer service at [email protected] within 15 days of receiving your order with:
    • Subject line: “Return Request – [Your Order Number]”
    • Your order number
    • Item(s) you wish to return
    • Reason for return
  2. Receive Authorization
    We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Return
    Securely pack the item(s) in original packaging with all accessories and documentation.
  4. Ship Your Return
    Send to:
    Hand Tools Sales Store Returns
    4128 Lynn Avenue
    SPURGEON, US 47584
    We recommend using a trackable shipping service.

Exchange Process

To exchange an item:

  1. Follow the return process above to send back the original item
  2. Place a new order for the item you wish to receive
  3. We’ll issue a refund for the original item once we receive and process your return

Refund Information

  • Processing Time: Refunds are processed within 5 business days of receiving your return at our warehouse
  • Payment Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 3-5 business days for the refund to appear in your account after we process it
  • Shipping Costs: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns:

  • Email: [email protected]
  • Phone: [Your Customer Service Phone Number]
  • Hours: Monday-Friday, 8:00 AM – 5:00 PM EST

Thank you for choosing Hand Tools Sales Store for your professional tool needs!